Category Archives: COMPLAINTS & RETURNS

Brak komentarzy

Complaints & returns

1. The products offered in our boutique are brand new.
2. When the products have defects of a non-conformity with the sales contract (wrong type, size, etc.), a complaint can be submitted by email in order to establish the details and contact data for the return shipment.
3. Return and exchange is subject only to the products without visible signs of use, clean and complete with not touched labels.
4. We are not liable for damages resulting from incorrect use of our products (please remember about the terms of use).
5. We may refuse to accept the return of products in cases they are damaged or deficient, bearing traces of use, etc.
6. We do not accept COD shipments. Shipments returned should be transmitted in the form of a registered letter.
7. Within 3 days from the date of receipt of the defective products, the customer receives information about how we respond to the complaint. In case of positive consideration of the complaint, we will send the customer a repaired or new product within 14 days, or if possible, we will refund the full amount paid for the purchase with shipping costs.